foragePrivacy Policy

This page describes what we collect when you use forage and how we keep that data protected under standard security practices. We operate our platform across supported jurisdictions, and our data handling reflects the legal requirements of each region where our service is available.

We at forage recognise that your account information—email, payment details, identity documents, and betting history—forms the foundation of trust between you and our platform. Our privacy commitments centre on three core practices: transparent collection, secure storage, and limited third-party sharing. We do not sell your personal data to marketers or data brokers.

The sections below outline what we collect, how we use it, who may access it, and what rights you hold over your information on forage.

What we collect on forage

We collect data in three categories: account registration, payment processing, and account activity. During registration, we ask for your full name, email address, date of birth, and phone number. We verify your identity using government-issued documents—a national ID card, passport, or driver's licence—which we store securely and do not share with third parties except where local law requires it.

When you deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), we record the transaction amount, timestamp, and payment method. We do not store your full card number or e-wallet credentials; our payment processors handle that encryption. We retain transaction records for audit and dispute resolution, typically for seven years or as mandated by local financial regulators.

Your account activity—bets placed, games played, withdrawals requested, support tickets filed—is logged on our servers. We use this data to detect fraud, settle disputes, and comply with anti-money-laundering (AML) regulations. We also track your IP address and device type to flag unusual login patterns and protect your account from unauthorised access.

How we use your data

We use your personal data for five primary purposes. First, we verify your identity and age to comply with gaming regulations in Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta—regions where our service operates. Second, we process your deposits and withdrawals, working with payment partners to ensure funds reach your account or bank without delay. Third, we detect and prevent fraud by cross-referencing your account activity against known patterns of abuse.

Fourth, we respond to your support requests. When you contact our team via email or in-app chat, we store your message and our reply to resolve disputes, answer questions about Liga 1 betting, or help you recover a forgotten password. Fifth, we comply with legal obligations—tax authorities, financial regulators, and law enforcement may request your data, and we provide it only under formal legal process.

We do not use your data for marketing emails or SMS unless you explicitly opt in. We do not profile you for targeted advertising. We do not share your betting history with third parties for any commercial purpose.

Third-party processors and data location

Our servers may sit outside your jurisdiction. We use data centres in Southeast Asia and Europe to ensure service reliability. We work with payment processors (e.g., Stripe, local acquiring banks) who handle your transaction data under their own privacy policies. We also engage customer-support vendors who may view your account notes to assist with refunds or technical issues.

All third-party processors sign data-processing agreements that bind them to the same confidentiality and security standards we apply. We audit these vendors annually. We do not permit them to use your data for their own marketing or analytics.

Your rights and contact

You have the right to request a copy of all personal data we hold about you on forage. You may ask us to correct inaccurate information, delete your account and associated records (subject to legal retention periods), or restrict how we use your data. To exercise these rights, email our privacy team at the contact address listed below.

We will respond to data-access requests within 30 days. If you believe we have mishandled your information, you may lodge a complaint with your local data-protection authority. Our forage privacy team will cooperate fully with any official investigation.

Data retention

We keep account data for the duration of your membership plus seven years for regulatory compliance.

Account deletion

You may request account closure at any time. We will anonymise your data after the retention period expires.

Policy updates

We may update this policy. We will notify you of material changes via email or in-app notice.

Our forage privacy team is available to answer questions about how we handle your data. You may reach us via the contact channels listed in our FAQ or About us page. We are committed to keeping your information secure and your trust intact.

This policy is effective as of the date posted on our platform. We review it annually and update it to reflect changes in our service, technology, and legal obligations across the jurisdictions where forage operates.